Terms of service

Designey is operated by eLash Solutions OG (FN 691606v, Landesgericht Wiener Neustadt), Bauernstraße 6, 2514 Traiskirchen, Austria, reachable at office@designey.ai. Using the app means these terms apply between you and us. From 16 you can use Designey on your own, from 13 to 15 only with the consent of your parents or guardians, and under 13 not at all. You may buy credits or a plan once you are of legal age, which in most countries means 18, and before that only with the consent of your parents or guardians. If the law of your country sets a higher age, that age applies. Section 9 of the privacy policy has more on this.

You give us a photo of your room; its dimensions you type in or confirm after we estimate them from the photo. From that we put together furnishing suggestions from the range of our partner retailer XXXLutz Austria (other retailers may be added), check each piece against the dimensions of your room, and can show the result in your own photo: as a complete furnishing, as a new style for the room as it is, as a replacement for a single piece of furniture, or as a short video made from a finished picture.

It is advice, not a survey. The fit check works from the dimensions you confirm and the dimensions in the retailer's catalogue: it knows nothing about your doorways, radiators, alcoves or the furniture already in the room. Measure before you buy.

Prices, availability and product details come from the retailer's feed and can be out of date. What the retailer shows at checkout is what counts.

A picture or video is generated by an AI model. It shows roughly how a set could sit in your room; it is not a photograph and not a promise. Colours, proportions, materials and details can differ from the real products, only some of a suggestion's items appear in the picture, and a video can show parts of the room that were not in your photo. Judge the products by the product list and the retailer's own pages.

Rendering sends your photo to Google and OpenAI in the United States, which is why it happens only after you explicitly agree; a video is made from the finished picture by a further provider in the United States. The privacy policy describes both.

We sell no furniture, and none of the money you spend on it passes through us. Every product links to the retailer's shop, and any purchase is a contract between you and that retailer, under their terms. Delivery, warranty, returns and complaints about an order are theirs to answer.

Product links can be partner links: if you buy through one, the retailer pays us a commission. The price does not change for you, and it does not influence which products a suggestion contains: the selection follows fit, room and style, and does not know what any item pays. Links to retailers without a partner programme earn us nothing. The app marks retailer links as such.

The only things you buy in Designey are credits and plans (sections 5 to 7).

Pictures and videos cost credits: a picture one credit, a video several, and the number is on the button before you press it. Some new accounts get a one-time grant of free pictures at the start; whether yours has any, and how many, the app shows you after you sign in. If it has none, you need purchased credits for your very first picture. An account never gets free pictures if another account already uses the same email address or an account with that address was deleted in the last 60 days. Capital letters, a “+” suffix and, at Gmail, dots or googlemail.com in place of gmail.com do not make an address a different one. Beyond any free pictures, credits are bought either in one-time packs, which never renew and never expire, or on a plan, which delivers a fixed number of credits at each billing until you cancel it. Nothing resets, and nothing is taken back at the end of a period.

Credits are set aside before a picture or video is attempted and given straight back if none arrives, so an attempt that fails costs you nothing. Reopening a picture or video you already have is free, as long as you keep it.

Purchased credits never expire. They are tied to your account and cannot be moved to another one, cannot be passed on or sold, and cannot be paid out in cash: they buy pictures and videos in Designey, and nothing else. Credits you bought on the website earlier stay on your account.

If you delete your account, any credits still unspent are lost. They are not refunded. The page that asks you to confirm the deletion tells you how many you are giving up, so this is never a surprise; and if you would rather have the money back, request the refund from the store (section 6) before you delete rather than after.

You buy credits and plans in the app through Apple's App Store or through Google Play, at the price the store shows in your currency. The purchase is made with the store and is additionally subject to its terms. The store issues the receipt, and its payment and refund rules apply, which is why you request a refund from the store, not from us. We provide the service in the app: we add the credits to your account, and you use them to create pictures and videos as section 5 describes.

If the app offers a subscription, you manage and cancel it in the subscription settings of your store account; it renews until you cancel it there, and then runs to the end of the paid period. "Restore purchases" reports your store purchases to us again; credits that have already been granted are not granted twice.

If you buy as a private person, a distance contract generally gives you 14 days to withdraw. Because the purchase is made with the App Store or Google Play, you withdraw through the store, and its rules and deadlines apply: at Apple through reportaproblem.apple.com, at Google through Google Play.

Credits are digital content that is not on a physical medium, and they are on your account as soon as the store confirms the purchase. Whether your right of withdrawal ends at that point under § 18 Abs. 1 Z 11 FAGG depends on the store's purchase flow and rules.

We answer questions about a purchase or your credits at support@designey.ai. If you bought on the website earlier, write there for a withdrawal or a refund as well.

A plan renews until it is cancelled, and each renewal is a fresh delivery of that period's credits under the same terms. The free pictures are free, so there is nothing there to withdraw from. None of this limits your statutory rights.

Signing in takes an email address you control, your Google account, or in the iOS app your Apple account. What you may render is set out in section 5: the one-time free pictures, if your account has them, then credits. There is no monthly window and nothing resets. The suggestions and the product list stay free however many credits you have left, and failed attempts cost nothing.

Please don't:

• upload photos of other people, or any image you don't have the right to use (an empty room is what works best anyway);
• upload anything illegal, or content that is not a photo of a room;
• work around the free grant with extra accounts, or automate the app.

We may suspend or remove an account that does these things. You can delete yours at any time from your account page, with no notice and no reason needed.

Designey is an early service. We do not promise it is available, uninterrupted or error-free, and we can change or discontinue it. We are liable without limit for intent and gross negligence, for injury to life, body or health, and wherever mandatory law says so, including your rights as a consumer. Beyond that, liability for slight negligence is excluded, in particular for purchasing decisions made on the basis of a suggestion, a fit check, a picture or a video.

If a picture or video you paid for does not happen, the credits are returned; that is the remedy for an attempt that fails, and it is why it costs nothing. Your mandatory rights as a consumer are untouched by anything above, including the conformity rights that come with paid digital content.

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this does not deprive you of the protection of mandatory law in the country you live in. For out-of-court settlement of online disputes, consumers in Austria can turn to the Internet Ombudsstelle (ombudsstelle.at), which is free of charge.

If we change these terms we update this page and its date. Continuing to use the app after that means the new version applies; if you don't agree with it, delete your account. Changes never take away credits you already have, or free pictures you have already been given.